OUR COMMITMENT

Lewes Taxis is committed to ensuring that your privacy is protected.  This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

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your privacy

The information we collect and how we use it

When you order from us we need to know your full name, postal address, e-mail address,  telephone number and mobile number.

We gather this information to allow us to process your registration, process any orders you may make and deal with your payment.  The relevant information is then used by us, our agents and sub-contractors to provide you with statements of your account and to communicate with you on any matter relating to the conduct of your account and the provision of the service in general.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties.  These statistics will not include information that can be used to identify any individual.

Our Customer Services Dept may research and analyse the data so that we can monitor and improve the services we provide.  We may contact you by post, e-mail or telephone to ask you for your feedback and comments on our services and products.

Online payments

We use Sage Pay and Adelante to bill our users for the services that we provide.  Sage Pay and Adelante do not retain, share, store or use personally identifiable information for any purpose other than to ensure correct payments and billings.

Security

Every user account is protected by user name and password verification. We store account information in a secure fashion and our support staff do not have access to this information.

Our use of cookies and other information gathering technologies

A cookie is a small file containing information about your session or about you.  We may use it for research or to improve our site and the services we offer you, check the user’s qualifications for registration, or to bill the user for products or services.  We will ask you if you want us to use the information you provide to continue contact with you either via e-mail or postal mail (for example, to send you information or special offers, or for other marketing purposes).

How we protect your information

The internet is not a secure medium.  However we have put in place various security procedures as set out in this policy.

  • Your information is hosted on secure servers protected by a firewall and anti virus software which is kept up to date
  • All customer accounts are protected by a username and password chosen by the customer
  • You can change your passwords as and when you choose

However, it is your (the customer’s) responsibility to:

  • Protect against any unauthorised access to your personal registration details
  • Log off from the registered users only area of the website when not using your machine
  • Ensure against other users accessing the registered users area of the website via your machine while you are logged into the registered users area of the website
  • Keep your user name and password

Credit Card information.

We use Sage Pay for this website who operate a secure server, to process our credit and debit card payments. They encrypt all credit or debit card information and authorise payment directly. This means that your credit card details are never revealed to us.  Sage Pay may transfer to, process and hold your credit card information in countries either within or outside the European Economic Area in connection with performing their duties.  To see Sage Pay's Privacy Policy please visit www.sagepay.com

Sage Pay will also keep your information confidential.  The internal procedures of their Data Controller cover the storage, access and disclosure of your information.

Sale of business

If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

Updating your details

If any of the information that you have provided to Lewes Taxis changes, for example if you change your e-mail address, name or payment details or if you wish to cancel your registration, please let us know the correct information by updating your details on our website. Please go to the 'pre-register' page.

Your consent

By submitting your information you consent to the use of that information as set out in this policy.  If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times.  We will also e-mail you should we make any changes so that you may consent to our use of your information in that way.  Continued use of the service will signify that you agree to any such changes.

Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy.  However, we have taken the steps outlined above to try to improve the security of your information.  By submitting your information you consent to these transfers.

How to contact Lewes Taxis

We welcome your views about our website and our privacy policy.  If you would like to contact us with any queries or comments please e-mail us at: bookings@lewestaxis.co.uk

Links to third party sites

Lewes Taxis’ site contains links to other sites and is in no way responsible for the privacy practices or content of those sites.